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Frequently Asked Questions
Are your jewelry pieces hypoallergenic?
Yes, most of our jewelry is made from hypoallergenic materials such as surgical steel, titanium, and other high-quality metals. Each product description will specify the materials used.
How do I know what size to order?
For most body jewelry, size refers to the gauge (thickness) of the jewelry and the length or diameter. Our product pages include detailed sizing information, and we recommend using a ruler or caliper to measure your existing jewelry for comparison. If you're unsure, feel free to contact our support team for assistance.
Do you offer custom jewelry designs?
At this time, we do not offer custom designs. However, we have a wide variety of styles to choose from, and we regularly update our collections with new and unique pieces.
How do I care for my jewelry?
To keep your jewelry looking its best:
Clean it regularly with a gentle soap and water solution.
Avoid exposing it to harsh chemicals, such as chlorine or cleaning agents.
Store your jewelry in a dry place, preferably in a jewelry box or pouch.
What is your return and exchange policy?
For hygiene reasons, we do not accept returns or exchanges on body jewelry unless the item is defective. Please inspect your order upon receipt, and contact us immediately if you notice any issues.
How long will it take to receive my order?
Shipping times vary depending on your location. Once your order is processed, you will receive a confirmation email with tracking information. Typically, orders are delivered within 5-10 business days.
Do you offer international shipping?
Yes, we offer international shipping. Please note that delivery times and shipping fees may vary depending on your location. Customs duties or import taxes, if applicable, are the responsibility of the customer.
Can I track my order?
Yes, once your order is shipped, we will send you a tracking number via email so you can monitor your package's journey.